Privacy Policy

Last updated: 7 October 2025



This Privacy Policy explains how Wells Electronics Ltd (“Wells Electronics“, “we“, “us” or “our“) collects, uses, shares and protects your personal information when you use https://sonyprojectorrepair.co.uk (the “Website“) or otherwise interact with us in connection with projector repair, calibration and related services.

Important: Wells Electronics Ltd owns and operates sonyprojectorrepair.co.uk. The data controller for your personal data is Wells Electronics Ltd, Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom. Telephone: +44 333 006 4326. Email (privacy enquiries): privacy@wellselectronics.co.uk.

Sony is a registered trademark of Sony Group Corporation. Wells Electronics Ltd is an independent service provider and is not affiliated with or endorsed by Sony.

1) Who we are & how to contact us

  • Controller: Wells Electronics Ltd, Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom.

  • Telephone: +44 333 006 4326

  • Email (privacy): privacy@wellselectronics.co.uk

  • If your enquiry concerns a repair already in progress, you can also reach us using the contact details on your booking confirmation.

We have not appointed a Data Protection Officer because we are not required to do so. However, we take data protection seriously and you can contact us using the details above with any questions.

2) Scope of this policy

This policy covers personal data we process when you:

  • browse or interact with the Website;

  • submit a booking/repair form or contact form;

  • speak to us by phone or email;

  • ship equipment to us or we arrange collection/return; or

  • receive invoices, quotations or reports from us.

This policy does not cover websites, services or apps that we do not control. Where we link to third‑party sites (for example, payment providers or courier tracking), their privacy notices apply.

3) The personal data we collect

a) Data you provide to us

  • Identity & contact: name, company name, email, phone number, billing/shipping addresses.

  • Repair details: projector make/model, serial numbers, fault descriptions, usage conditions, photos or videos you share, and any notes you provide.

  • Communications: emails, phone call summaries, messages via our forms.

  • Preferences & consents: marketing preferences, cookie/consent choices.

b) Data we collect automatically (Website)

  • Technical data from your device/browser: IP address, device identifiers, browser type/version, time zone, general location (country/city), referral source.

  • Usage data: pages viewed, buttons clicked, time on page, error states.

  • Cookies & similar technologies: see Cookies below.

c) Data from third parties

  • Couriers & logistics partners (for collections/returns): tracking IDs, delivery status updates, proof of delivery.

  • Payment providers (if online payment is offered): limited payment status information (we do not receive full card details).

  • Analytics & anti‑fraud/abuse tools (if enabled): aggregated or pseudonymised usage/diagnostic data.

4) Lawful bases for processing (UK GDPR)

We rely on one or more of the following lawful bases:

  • Contract – to provide quotes, collect/repair/return equipment, and manage your booking.

  • Legitimate interests – to operate, secure and improve our services and Website; to keep appropriate records; to send service‑related messages; to defend legal claims. We balance these interests against your rights.

  • Consent – for optional activities such as certain cookies/analytics and email marketing where required. You can withdraw consent at any time.

  • Legal obligation – to comply with tax, accounting and other laws.

5) How we use your data

  • Provide and manage repair, calibration and logistics services.

  • Communicate with you about bookings, diagnostics, approvals, collections/returns, and invoices.

  • Produce service documentation (e.g., diagnostic photos, measurement reports) and maintain service history.

  • Operate, secure and improve the Website (including troubleshooting, analytics, and preventing abuse).

  • Marketing (only in line with consent or the PECR “soft opt‑in” for existing customers). You can opt out at any time.

We do not use your personal data for automated decision‑making that produces legal or similarly significant effects.

6) Sharing your data

We share personal data only as necessary with:

  • Service providers acting under our instructions (e.g., web hosting, email, IT/security, analytics, document storage, customer support tools, couriers/insurers). They are bound by contracts that protect your data.

  • Payment processors (if used for online payments). We do not receive full payment card details.

  • Professional advisers (e.g., accountants, legal counsel) where necessary.

  • Authorities where required by law or to protect our rights, users or the public.

  • Business transfers – if we undergo a merger, reorganisation or sale, your data may transfer under equivalent protections.

We do not sell your personal data.

7) International data transfers

Some providers we use may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK Addendum to the EU Standard Contractual Clauses (SCCs) or other legally recognised transfer mechanisms, and we assess the risk of the transfer.

8) How long we keep your data

We keep personal data only for as long as needed to fulfil the purposes described above and to meet legal, accounting or reporting requirements. In practice, this typically means:

  • Repair & service records: generally 6–7 years to align with UK tax/accounting and warranty queries.

  • Routine correspondence: up to 3 years from last meaningful interaction.

  • Cookie/analytics data: per the retention settings of the relevant tool (see your cookie preferences panel for details).
    When we no longer need data, we delete or anonymise it.

9) Cookies & similar technologies

Cookies are small files placed on your device to make the Website work, remember preferences and understand usage. We group cookies as follows:

  • Strictly necessary – required for core site functions (security, form submissions). These cannot be switched off.

  • Functional – remember choices and improve your experience.

  • Analytics – help us measure and improve performance (set only with consent where required).

On your first visit we may present a cookie banner that lets you accept, reject or manage non‑essential cookies. You can change your choices at any time via the Cookie Settings link (if available) or by adjusting your browser settings. Blocking some cookies may affect site performance.

If we use third‑party analytics (e.g., Google Analytics), those providers may place cookies and receive limited information about your browser and device. Please refer to their privacy notices for details.

10) Marketing

We may send service updates and, where permitted, information about related services we think may interest you. We rely on your consent or on the soft opt‑in under the UK Privacy and Electronic Communications Regulations (PECR) for existing customers. You can unsubscribe at any time using the link in the email or by contacting us.

11) Security

We implement technical and organisational measures appropriate to the risks, including access controls, encryption in transit, secure configuration and staff awareness. No system is perfectly secure, but we work to protect your data and investigate any suspected incidents.

12) Your rights (UK GDPR)

You have the following rights, subject to limits and exemptions in law:

  • Access to your personal data and copies of it.

  • Rectification of inaccurate or incomplete data.

  • Erasure (“right to be forgotten”).

  • Restriction of processing in certain circumstances.

  • Data portability where processing is based on consent or contract and carried out by automated means.

  • Objection to processing based on our legitimate interests or to direct marketing.

  • Withdraw consent at any time where we rely on consent.

To exercise your rights, contact us using the details in Section 1. We will respond within one month (or notify you if we need more time for complex requests). We may need to verify your identity.

13) Complaints

If you have concerns about how we handle your data, please contact us first and we will do our best to resolve them. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

If you are in the EEA, you may also complain to your local data protection authority.

14) Children

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

15) Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last updated” date at the top. If changes are significant, we may provide additional notice (e.g., by email or a banner on the Website).

16) Additional information for repair customers

  • We may photograph internal components during diagnostics and repair for quality assurance and to illustrate findings in your report. These photos may include serial numbers and will be stored with your job record.

  • Where we arrange courier collection/return, we will share the minimum necessary contact and address details with our courier partners.

  • We do not publish customer images or testimonials without explicit permission.

17) Contact details

Controller: Wells Electronics Ltd
Address: Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom
Telephone: +44 333 006 4326
Email (privacy): privacy@wellselectronics.co.uk

If you would like this notice in another format (large print or accessible PDF), please let us know.


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