Terms & Conditions
Effective date: [insert date]
SonyProjectorRepair.co.uk (the “Site”) is operated by Wells Electronics Ltd (“we”, “us”, “our”). We provide specialist diagnosis, collection, repair and calibration services for Sony projectors to consumers and business customers in the UK and Ireland (and by arrangement, to other territories). By using the Site and/or placing a repair order with us, you agree to these Terms & Conditions (the “Terms”).
If you do not accept these Terms, do not use the Site or our services.
1. Who we are & how to contact us
Operator & owner: Wells Electronics Ltd
Trading name for this Site: SonyProjectorRepair.co.uk
Address for correspondence & deliveries: Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom
Telephone: +44 333 006 4326
Primary contact route: the Repair Booking Form at https://sonyprojectorrepair.co.uk/repair-booking-form
We are an independent service provider. Sony, SXRD and other marks are trademarks of Sony Group Corporation. We are not affiliated with, endorsed by, or an authorised service centre for Sony unless expressly stated.
2. Definitions
Customer/you/your – the person or business placing an order with us.
Device/Projector – the equipment you ask us to inspect and/or repair.
Order/Job – your request for services submitted via our forms, email or phone and accepted by us.
Diagnostic – non‑destructive tests, inspections and measurements to determine fault(s) and viable remedies.
Estimate/Quotation – our written price indication for the recommended work (parts, labour, logistics, taxes).
Warranty – the limited after‑repair warranty described in section 10.
3. Scope of these Terms
These Terms govern: (a) your use of the Site; (b) any quotation, collection, inspection, diagnostic, repair, return and related services we provide. Any additional terms shown on a job sheet, quotation or invoice also apply and prevail over conflicts with these Terms.
These Terms do not alter your statutory rights as a consumer under applicable law.
4. Using the Site
We aim to keep information accurate and current, but technical content is provided for general guidance only. We may change or withdraw Site content at any time. You must not misuse the Site (for example by introducing malicious code or attempting unauthorised access). All intellectual property in the Site content belongs to us or our licensors; you may not copy or reuse it without permission.
5. Placing an order; diagnostics & estimates
5.1 Intake. When you submit a booking, you confirm the model, symptoms, accessories included and your contact details. We may request photos and serial numbers to prepare logistics and parts.
5.2 Diagnostics. We perform diagnostics to identify root cause(s). Diagnostics may be chargeable; we will advise any fee in advance. If you proceed with the quoted repair, we may offset or waive the diagnostic fee at our discretion.
5.3 Estimates. Estimates are based on observed symptoms and may change if additional faults are revealed during service (e.g., heat damage, seized fasteners, hidden contamination). If the price needs to change, we will seek your approval before proceeding.
5.4 Validity. Unless stated otherwise, estimates are valid for 14 days. Lead times and parts availability are indicative and not guaranteed.
5.5 Authorisation. We will not start chargeable work until you authorise the estimate in writing (including by email or our portal). Your authorisation constitutes a binding order.
6. Collection, packing & transit
6.1 Collection. We can arrange insured courier collection within the UK & Ireland. Collections occur at ground‑floor, easily accessible locations unless otherwise agreed.
6.2 Packing. You are responsible for adequate packing (dense foam; no loose fill; immobilised unit; accessories labelled). Guidance is provided, and foam can be supplied on request. We may refuse collection if packing is unsafe.
6.3 Risk in transit. Risk transfers to us only upon our receipt and inspection at our facility. During courier carriage, the carrier’s terms apply. You must retain photos and proof of packing for any transit claim.
6.4 Accessories. Do not ship ceiling mounts. Include the remote and lens cap where safe to do so. You must de‑install equipment safely; we are not responsible for site de‑installation unless contracted.
7. Repairs, parts & returns
7.1 Approach. We prioritise restoration of power integrity, thermal paths and optical cleanliness before calibration. Where appropriate, we use manufacturer parts, new OEM‑equivalent parts, or quality refurbished parts that meet the functional requirements of the device.
7.2 Substitutions. If an exact OEM part is unavailable, we may propose an alternative. We will not fit parts that in our view compromise safety, reliability or image quality.
7.3 Data & settings. We may update firmware where beneficial to stability or compatibility. We endeavour to preserve user settings but cannot guarantee retention.
7.4 Return shipment. On completion and payment, we return the projector to your confirmed address. We will include a service summary and any environment recommendations.
8. No‑fault‑found; unrepairable & unrepaired devices
8.1 No fault found. If we cannot reproduce the reported fault after reasonable testing, we will discuss options (extended soak, onsite inspection, or return). Diagnostic and logistics charges may still apply.
8.2 Beyond economic repair. If repair is technically possible but not economically sensible, we will tell you. You may choose to have the device returned unrepaired (charges for diagnostics, parts already used with your consent, and logistics still apply).
8.3 Uncollected goods. If you do not settle your account and arrange return within 60 days of notification, we may levy storage fees and/or dispose of the device in accordance with the Torts (Interference with Goods) Act 1977.
9. Prices, payment & VAT
9.1 Prices. Prices are in GBP and exclude VAT unless stated. Quotes include labour, parts and standard test/calibration unless specified otherwise.
9.2 Payment. Payment is due on completion and prior to dispatch/collection. We accept the payment methods shown on the invoice. Title to fitted parts transfers upon full payment.
9.3 Late payment. We may charge interest on overdue sums at the statutory rate and recover reasonable costs of debt recovery.
9.4 Ownership of removed parts. Removed parts become our property unless you request return before work begins. Environmental/disposal fees may apply.
10. Warranty for repairs
10.1 Coverage. Unless stated otherwise on your job sheet, repairs carried out by us are covered by a 90‑day limited parts‑and‑labour warranty from the date of delivery back to you.
10.2 What it covers. The warranty covers the specific repair work we performed and the parts we fitted that fail due to defects in materials or workmanship.
10.3 What it doesn’t cover. The warranty excludes: normal wear; lamps/consumables; issues caused by dust ingress, impact, liquid, improper installation, inadequate ventilation, power anomalies, third‑party modifications, or use outside the manufacturer’s specifications. It also excludes unrelated faults that arise after return (for example, new failures in other assemblies).
10.4 Remedy. Our sole obligation is, at our option, to re‑repair or refund the price paid for the defective portion of the work. Any remedy is conditional on prompt notification and our inspection.
10.5 Transfer. Warranty is for the original payer and is non‑transferable unless we agree in writing.
Your statutory rights are not affected.
11. Cancellations & consumer right to change your mind
11.1 Before work starts. You may cancel an order before we start diagnostic or repair work and before parts are specially ordered. Charges already incurred (e.g., collection, diagnostic) may be payable.
11.2 After work starts. If you asked us to begin work within the cancellation period, you agree to pay for work performed and parts irreversibly committed up to the point of cancellation.
11.3 Distance selling. Nothing in these Terms limits your rights under the Consumer Contracts Regulations where applicable.
12. Liability
12.1 Limitations. We are not liable for: (a) loss of data, settings or content; (b) any indirect, consequential or purely economic loss; (c) compatibility issues caused by third‑party equipment, cabling or installations outside our control.
12.2 Cap. Our total liability for any claim arising out of a job is limited to the amount you paid for that job.
12.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
13. Business customers
If you are ordering in the course of business, the implied terms of satisfactory quality and fitness for purpose are excluded to the full extent permitted by law. Time is not of the essence unless expressly agreed in writing. You warrant that you have authority to bind the business on whose behalf you order.
14. Intellectual property & trademarks
All Site content (text, design, images) is our intellectual property or that of our licensors. Sony, SXRD, VPL and associated marks are the property of Sony Group Corporation or its affiliates. Any use of third‑party marks is for identification only and does not imply affiliation.
15. Privacy & cookies
Please see our Privacy Policy and Cookie Policy for how we process personal data and use cookies. These documents form part of these Terms. If you book a repair, we will process your personal data to fulfil the contract and to communicate about your job.
16. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including but not limited to parts supply constraints, courier disruption, extreme weather and utility outages. We will keep you informed and take steps to minimise impact.
17. Changes to these Terms
We may update these Terms from time to time. Changes apply to orders placed after the revised Terms are posted on the Site. Material changes will be highlighted where practical.
18. Complaints
We aim to resolve issues quickly and fairly. Please contact us using the details in section 1 with your order number and a description of the issue. We will acknowledge your complaint and set out next steps. If we cannot resolve a dispute, you may have access to alternative dispute resolution (ADR) schemes; details available on request.
19. Governing law & jurisdiction
These Terms (and any non‑contractual obligations) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident elsewhere in the UK or EU may bring claims in their local courts under mandatory consumer law.
20. Contact details
Wells Electronics Ltd
Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom
Phone: +44 333 006 4326
Primary contact: https://sonyprojectorrepair.co.uk/repair-booking-form