Warranty & Returns Policy
Effective date: Oct 2025
SonyProjectorRepair.co.uk (the “Site”) is operated by Wells Electronics Ltd (“we”, “us”, “our”). This Warranty & Returns Policy explains your rights and our commitments for: (a) repair services we perform on your projector; and (b) goods we may supply (for example replacement parts or projector lamps) in the course of business. This policy should be read with our Terms & Conditions and does not affect your statutory rights.
We are an independent service provider. Sony, SXRD, VPL and associated marks are the property of Sony Group Corporation. They are used here for identification only and imply no affiliation or endorsement.
1) Who we are & how to contact us
Operator & owner: Wells Electronics Ltd
Trading name for this Site: SonyProjectorRepair.co.uk
Correspondence & deliveries: Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom
Telephone: +44 333 006 4326
Primary contact route: the Repair Booking Form
2) Warranty on repair services
When you choose us to repair your projector, you are placing trust in our component‑level diagnostics, parts sourcing and calibration. We stand behind that work.
2.1 90‑day repair warranty. Unless stated otherwise on your job sheet, repairs completed by us carry a 90‑day limited parts‑and‑labour warranty from the date the projector is delivered back to you. The warranty applies to the specific fault(s) we addressed and to parts we fitted.
2.2 Your statutory right to repeat performance. Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If the same fault reappears within 90 days due to a failure in our workmanship or a fitted part, we will re‑perform the repair at no charge. Where appropriate, we will arrange insured recollection, complete the remedial work, and return the projector—all within a reasonable timeframe and without undue inconvenience.
2.3 What the repair warranty does not cover.
New or unrelated faults that arise after return.
Damage caused after the repair (impact, liquid ingress, contamination, improper ventilation or installation, power anomalies, incorrect cabling, unauthorised opening).
Consumables and wear items (including lamps/bulbs, filters) unless expressly stated otherwise on your job sheet.
Issues caused by environmental conditions (excess heat/dust, blocked airflow, unstable mains supply).
Cosmetic issues that do not affect function.
2.4 Remedy. Our obligation under this warranty is limited to re‑repair (including replacement of parts we supplied where required). Refund of the original repair fee is not included; the remedy is repeat performance. This does not limit any remedy you may have under mandatory law.
2.5 How to make a repair‑warranty claim. See Section 5 for the RMA process. Please provide your job number, description of the fault as observed, and photos if relevant. We may ask a few questions to confirm whether the symptom relates to the original repair.
3) Warranty on goods (e.g., projector lamps and parts we sell)
From time to time we supply goods such as projector lamps, replacement fans, or boards. Where applicable, these goods may include a manufacturer’s guarantee alongside your statutory rights.
3.1 Manufacturer’s guarantees. Projector lamps typically carry a manufacturer‑backed guarantee (commonly 90 days) against defects in materials or workmanship. Exact terms are shown on the product page or invoice. Some items may have different periods depending on the manufacturer or grade (OEM, compatible, refurbished).
3.2 Your legal rights for goods. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If those standards are not met:
Within 30 days of delivery: you can reject the goods for a full refund.
After 30 days and within 6 months: you are entitled to a repair or replacement; if unsuccessful, you may then be entitled to a refund.
3.3 Exclusions. Warranty on goods does not cover damage due to incorrect installation, misuse, modification, liquid/impact, external events (e.g., surges), or usage outside manufacturer specifications. Consumables naturally degrade over time; this expected wear is not a defect.
4) Returns for unwanted goods (distance sales)
If you buy goods from us online or by telephone, you have a 14‑day cooling‑off period under the Consumer Contracts Regulations 2013.
You may cancel for any reason within 14 days of receiving the goods and then have another 14 days to return them.
You may handle the goods as you would in a shop. If handling goes beyond what is necessary and reduces value, we may make a reasonable deduction from the refund.
No restocking fee is charged for consumer returns made within the cooling‑off period.
Return postage for unwanted goods is payable by you. We recommend insured, trackable shipping.
Services (repairs, diagnostics, collections) once performed at your request are not subject to the cooling‑off return of service fees, though your statutory rights regarding service quality remain.
5) How to make a warranty claim or return (RMA)
To help us process your case quickly and fairly, please follow these steps before sending anything to us:
Request an RMA number. Contact us (see Section 1) with your job number or order number and a brief description of the issue. We will issue an RMA and provide return instructions.
Provide proof of purchase. Your invoice, receipt, or a bank statement referencing the transaction.
Package securely. Use dense foam or original packaging; immobilise the projector and accessories; do not ship ceiling mounts. Remove loose items (e.g., cables) unless requested.
Label clearly. Mark the box with your RMA and contact details.
Ship via insured, trackable service unless we arrange collection. Keep photos of the packing and the shipping receipt.
For repair‑warranty cases we may arrange insured recollection at our discretion. For unwanted‑goods returns, you arrange the return and pay the carrier.
6) Transit, inspection & no‑fault‑found
Risk in transit. Risk transfers to us on receipt and inspection at our facility. During courier carriage the carrier’s terms apply. Keep your packing photos in case a carrier claim is needed.
Inspection. We inspect and test upon arrival. If a reported fault is not reproduced after reasonable testing, we will discuss options (extended soak, on‑site check, or return). Diagnostic and logistics charges may still apply where no manufacturing/repair defect is identified.
7) Returns address & contact
Wells Electronics Ltd
Unit 9 West Moor Park, Yorkshire Way, Doncaster DN3 3GW, United Kingdom
Phone: +44 333 006 4326
Primary contact: the Repair Booking Form
Please do not send items to us without an RMA.
8) Limitations of liability
Our liability in respect of any claim arising from a repair or supplied goods is limited to the amount you paid for that job or item. We are not liable for indirect or consequential losses (business interruption, loss of revenue or data). Nothing in this policy limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.
9) Business customers
Where you order in the course of business: implied terms of satisfactory quality and fitness for purpose are excluded to the fullest extent permitted by law; time is not of the essence unless agreed in writing; and our maximum liability is capped as per Section 8. Warranty support may require more detailed logs and site conditions documentation.
10) Updates to this policy
We may update this Warranty & Returns Policy from time to time. Changes apply to orders placed after the revised policy is posted. Material updates will be highlighted where practical.
Last updated: Oct 2025